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An excellent opportunity has now arisen to join the Office of the Police and Crime Commissioner team in Leicestershire.
We are looking for a OPCC Caseworker working full-time based at Force Headquarters. You will be working as part of the wider governance team, providing secretarial and administrative provision to the Commissioner’s inbox and OPCC.
You will be the main point of contact for public queries handling correspondence, telephone calls and managing the public inbox. You will also provide support to the Reviews and Complaints officer offering assistance in collating paperwork and processing complaints and outcome reviews.
Key responsibilities:
- You will be the main point of contact for public queries handling correspondence, telephone calls and managing the public inbox.
- Providing assistance to the Reviews and Complaints officer offering assistance in collating paperwork and processing complaints and outcome reviews.
- Taking down in note format or shorthand and transcribe non routine correspondence.
The must haves:
- To be educated to GCSE Grade C or equivalent in English Language or be able to demonstrate ability to the above level by work experience.
- Able to assess new information and re-organise to meet new demands whilst maintaining accuracy ensuring adherence to strict deadlines.
- The ability to develop good working relationships both internally and externally.
What’s in it for you?
At the Office of the Police Crime Commissioner, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your very best. What’s more, we have a range of reward and benefits such as yearly salary increments, Bluelight Card (discounts), flexi scheme, pension contribution scheme, cycle to work scheme and so much more.
For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.
Next steps:
If we feel like a place where you can belong, we'd love to learn more about you.
Please click apply to complete your application stating how you meet the essential/desirable criteria as listed within the job description.
To support you with your application we have provided some guidance: https://sway.office.com/f7vdBgaEUUPYS6db?ref=Link&loc=mysways.
To find out more, register for our upcoming information webinars see: https://shrsc.tal.net/vx/lang-en-GB/mobile-0/appcentre-External/brand-5/xf-35bf918de988/candidate/jobboard/vacancy/12/adv/
Who we are:
The area we are responsible for covers over 2,500 square kilometres (over 965 square miles) and has a population of over one million. There is a rich diversity of communities all with their own policing needs. Many steps have been taken to bring policing back into the very heart of local communities and the OPCC has been instrumental in driving this change.
To find out more about Leicestershire Police and the OPCC and to understand how you can make a difference visit our careers website and the OPCC website.
We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.
The force is undertaking Hays Job Evaluation scheme; therefore the advertised grade may be subject to change. To be completed by April 2024 and if there are any changes to the grade, they will take effect from this date.
For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.
We welcome applications from individuals from all backgrounds and encourage anyone who has considered a career in policing to apply. We are particularly keen to increase the number of females and candidates from black and minority ethnic communities and candidates from the LGBT community, so that we can truly reflect the communities that we serve in.
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